Named Accountable GP for all patients
All patients registered at Langley House have a GP who has overall concern for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice according to your choice. Indeed it may be unavoidable as your named GP may not always be available when you need them, due to their working timetable. Please contact reception if you are unsure as to who your GP is. Should you have a preference for a specific GP, we will make all reasonable efforts to accomdate this request.
Text Messages to Patients
If you have supplied us with a mobile number, you will receive text message appointment reminders and occassional messages from the surgery. If you do not wish to receive such texts, please let us know and we will amend your records accordingly.
All facilties are available on the ground floor and have wheelchair access. If you are a disabled patient and likely to have difficulty getting up the ramp to reception, please ring the bell at the foot of the slope by the door and a receptionist will be happy to assist you. Please also mention when booking your appointment that you wish to be seen in a ground floor room.
You are entitled to ask for or arrange a chaperone to be present during intimate examinations. You may chose a friend or relative or ask the Practice to provide one. If you need the practice to provide a chaperone, please ask in advance so that this can be arranged for you.
We can offer a communicator to interpret for deaf patients.
Change of Address/Name/Telephone Number
If you change your address, name or telephone number please let us know as soon as possible so that we can continue to care for you. You may inform us of any changes in writing, via email or via our Online Service.
This practice has a zero tolerance policy with regard to violent or abusive patients. If a patient is violent or abusive to the Doctors, Staff or any other persons present, the Practice may report the incident to the Police and that patient may be removed from the Practice List.
Dealing With Telephone Calls
Usually we aim to answer promptly, but in the mornings (and especially on Monday) the phone can be very busy. To get a better service, please avoid telephoning for routine matters such as general advice or test results until after 11:30am. If your Doctor is not available to speak to you on the telephone, you will be advised when he/she is able to deal with your call or you will be offered an alternative arrangement. Unless it is an emergency, the Doctor will not be interrupted during surgery hours.
Unfortunately we cannot take requests for repeat prescriptions over the telephone because experience shows this can lead to mistakes.
Where appropriate, repeat prescription information and a request form is printed on the right hand side of the computer generated prescriptions. To obtain repeat prescriptions:
- Hand your completed prescription request form in at Reception
- Send the completed form by post, enclosing a stamped, addressed envelope
- Fax the completed form to the surgery on 01234 779188
- Complete a Repeat Prescription Request online
Three working days notice is required so that the form can be checked and signed by the Doctor. If you wish prescriptions to be collected by a particular pharmacy, then please indicate so when requesting items.
Repeat medications are reviewed at appropriate intervals by the Doctor and yourself. These dates are indicated on your prescription form and you will be reminded when appropriate.
If you live more than a mile from a chemist (as the crow flies) you may have your medication dispensed by us. If you wish to collect your dispensed medication from the Bosham Surgery, please remember to indicate this when ordering your prescription and please collect during the morning, rather than during evening surgeries when a receptionist will be able to help you.
If you are between the ages of 16 and 60, you will be asked to show proof of any exemption from prescription charges when collecting medication. The law now insists that the Dispenser checks this information.
If you are phoning for the result of a test, we would prefer it if you could ring after 2 pm. Your doctor or nurse should try and remind you of this at the time. This allows time for the mail for that day to be opened and checked by your doctor and also helps to avoid the telephone lines becoming blocked at peak times in early morning. The reception staff should also have more time to deal with your request at these (relatively!) quieter times.
Most blood, urine and swab results are back at the surgery within 3-4 days although more specialised tests can take longer. The results of most other GP requested tests e.g. X-rays/scans can take an average of 10 days to arrive back at the surgery.
Please note: if the test was requested by a consultant in hospital it will probably take 3-4 weeks before your GP is notified. We experience similar lengthy delays for clinic and hospital discharge letters. Whilst the advent of results/letters by email may help speed things up we unfortunately cannot foresee any significant improvements for the time being.
Whilst we endeavor to notify patients of abnormal results, we would ask you to assume some active responsibility in finding out the results of your tests.
Smoking is not permitted in any part of the grounds or building. Our Nurses offer smoking cessation education if you are thinking of giving up.
Mobile telephones can be a nuisance to others using the surgery. We ask that you turn off mobile telephones before entering the building.
Training Practice/Video Recording
We are a training practice for fully qualified doctors who wish to become GP’s and who are required to train in surgeries for a year. Medical students and student nurses also attend for tuition. Your co-operation with their training will be most appreciated. We sometimes video record consultations but your permission will always be asked for before we use this.
Our Responsibility to You:
All patients will be treated with respect, kindness and dignity, irrespective of ethnic origin, religion, cultural beliefs, sex or age.
Your Responsibility to Us:
We ask you to treat the practice staff with the same courtesy and respect.