Freedom of Information Act
The Freedom of Information Act became law on the 30th November 2000. The Practice conforms to the requirements of the Act and have produced a publication scheme in accordance with the Act. A copy of the Act is available on the Freedom of Information website.
Data Protection Act
All our staff are bound by the same rules of confidentiality as the Doctors and Nurses. The Practice is computerised and patients’ details are held on computer. We are therefore registered under the Data Protection Act 1998.
How We Use Personal Health Information
In line with Department of Health Guidelines, the Caldicott report and the Data Protection Act, we wish to advise you of how we handle information we hold about our patients.
We ask for information so that you recieve proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently; to plan for the future; to train staff and account for actions taken. Sometimes the law requires us to pass on information: for example, to notify birth.
The NHS Register for England and Wales contains basic personal information of all patients who are registered with a General Practitioner. The Register does not contain clinical information. You have a right of access to your health records.
Everyone working for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as the NHS. So that we can all work togther for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it, in your and everyone’s interest. Whenever we can, we shall remove details that identify you.
The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential.
Access to Medical records
It is perfectly acceptable for you to have sight of your medical records, please click on the link for more details Access to Medical Records
Acessible Information Service
In response to the new information standard to be implemented by all NHS organisations called the Accessible Information Standard, we wish to improve how we communication with patients. Please tell us if you need information in a different format (eg large print, easy read) or communication support
Compliments, Comments, Concerns and Complaints
We aim to provide patients with the best care we can, but you may feel we sometimes fall short of the mark or indeed go that extra mile.
If you have any compliments, comments, concerns or complaints about our service we value your input. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible so that the details can be easily established.
Written complaints should be addressed to the Practice Manager, Mrs Victoria Hamer, Langley House Surgery, 27 West Street, Chichester, West Sussex PO19 1RW or, alternatively, you may request an appointment to discuss your concerns. It will be a great help if you are as specific as possible about your complaint.
If you have a complaint to make, please don’t be afraid to say how you feel, we welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will simply do our best to put right anything that has gone wrong.
Our full complaints leaflet can be found here Complaints procedure leaflet.doc including details of where to go if you are unhappy with our complaints procedure and we cannot resolve issues locally.
If you wish you can leave feedback about us by completing our Friends and family questionnaire. You can also go to the NHS Choices website (www.nhs.uk) and leave a comment.
Langley House views infection prevention and control as an essential component of safe patient care. We follow best practice principles:-
- We have an infection control champion within the surgery acting as the practice’s named lead who attends CCG infection control link network meetings
- We work with NHS England/CCG infection control team for any infection control surveillance queries/contribute to root cause analysis
- We audit infection control monthly and conduct risk assessments annually, updating our procedures as required and trying to work around the myriad of problems presented by a listed building. This has included making use of the Infection Prevention Society quality improvement tool.
- Infection control training is covered at all staff induction and updated annually for clinical and non-clinical staff.
All healthcare workers are responsible for maintaining high standards of infection control, thus protecting patients from infection.