The following message has come from NHS England.
We have been made aware of patients receiving phone calls from scammers trying to convince patients that they are their surgery. The scammers inform the patient that the medicine they require is unavailable on the NHS and subsequently request their bank details for a payment.
Most patients are able to identify scams, unfortunately that may not always be the case. Therefore, we would encourage you to warn your patients whether it be via text/email or a poster in your main reception/waiting room.
Further advice from our Information Governance team to protect against future fraud is below:
‘Be cautious using electronic written signatures, we have had examples where fraudsters have obtained an email with these on and then copied and inserted it into a fraudulent email and to an untrained eye individuals wouldn’t question the origin of it.’
Please keep remaining vigilant to any fraud in the future and don’t hesitate to contact us if you have any queries.
In short NEVER GIVE YOUR PIN, PASSWORD OR BANK DETAILS TO ANYONE. If you are unsure then say that you will ring the surgery back and we will confirm or otherwise.