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What We Do Each Month Monthly Statistics

March 2025

Our monthly GP activity for March 2025 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,231
  • Face to Face Apppointments: 2,171

Incoming Calls:

  • Total Calls: 8,586
  • Average Wait: 4 minutes 54 seconds

Appointments Not Attended:

  • Not Attended: 189
  • Wasted hours: 45

Online Consultations:

  • Consultations Received: 441

Documents Processed:

  • Documents Actioned: 4,169

Prescriptions Processed:

  • Prescriptions Issued: 11,614

February 2025

Our monthly GP activity for February 2025 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,316
  • Face to Face Apppointments: 2,044

Incoming Calls:

  • Total Calls: 8,429
  • Average Wait: 4 minutes 6 seconds

Appointments Not Attended:

  • Not Attended: 165
  • Wasted hours: 37

Online Consultations:

  • Consultations Received: 430

Documents Processed:

  • Documents Actioned: 3,423

Prescriptions Processed:

  • Prescriptions Issued: 10,002

January 2025

Our monthly GP activity for January 2025 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,295
  • Face to Face Apppointments: 2,114

Incoming Calls:

  • Total Calls: 9,236
  • Average Wait: 4 minutes 40 seconds

Appointments Not Attended:

  • Not Attended: 169
  • Wasted hours: 39.75

Online Consultations:

  • Consultations Received: 500

Documents Processed:

  • Documents Actioned: 4,404

Prescriptions Processed:

  • Prescriptions Issued: 11,569

December 2024

Our monthly GP activity for December 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,110
  • Face to Face Apppointments: 2,140

Incoming Calls:

  • Total Calls: 8,134
  • Average Wait: 5 minutes 59 seconds

Appointments Not Attended:

  • Not Attended: 172
  • Wasted hours: 39

Online Consultations:

  • Consultations Received: 381

Documents Processed:

  • Documents Actioned: 3,868

Prescriptions Processed:

  • Prescriptions Issued: 11,682

November 2024

Our monthly GP activity for November 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,241
  • Face to Face Apppointments: 2,551

Incoming Calls:

  • Total Calls: 8,467
  • Average Wait: 3 minutes 45 seconds

Appointments Not Attended:

  • Not Attended: 215
  • Wasted hours: 28.6

Online Consultations:

  • Consultations Received: 385

Documents Processed:

  • Documents Actioned: 3,843

Prescriptions Processed:

  • Prescriptions Issued: 10,872

October 2024

Our monthly GP activity for October 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,383
  • Face to Face Apppointments: 3,135

Incoming Calls:

  • Total Calls: 10,166
  • Average Wait: 4 minutes 17 seconds

Appointments Not Attended:

  • Not Attended: 328
  • Wasted hours: 51

Online Consultations:

  • Consultations Received: 460

Documents Processed:

  • Documents Actioned: 4,569

Prescriptions Processed:

  • Prescriptions Issued: 11,504

September 2024

Our monthly GP activity for September 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,277
  • Face to Face Apppointments: 2,119

Incoming Calls:

  • Total Calls: 9,580
  • Average Wait: 4 minutes 21 seconds

Appointments Not Attended:

  • Not Attended: 170
  • Wasted hours: 39.68

Online Consultations:

  • Consultations Received: 379

Documents Processed:

  • Documents Actioned: 3,922

Prescriptions Processed:

  • Prescriptions Issued: 11,134

July 2024

Our monthly GP activity for July 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,394
  • Face to Face Apppointments: 1,837

Incoming Calls:

  • Total Calls: 8,630
  • Average Wait: 23 minutes 12 seconds

Appointments Not Attended:

  • Not Attended: 177
  • Wasted hours: 41.5

Online Consultations:

  • Consultations Received: 423

Documents Processed:

  • Documents Actioned: 4,512

Prescriptions Processed:

  • Prescriptions Issued: 11,802

June 2024

Our monthly GP activity for June 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,232
  • Face to Face Apppointments: 1,797

Incoming Calls:

  • Total Calls: 7,875
  • Average Wait: 2m 50s

Appointments Not Attended:

  • Not Attended: 132
  • Wasted Minutes: 33.25

Online Consultations:

  • Consultations Received: 365

Documents Processed:

  • Documents Actioned: 3,777

Prescriptions Processed:

  • Prescriptions Issued: 10,233

May 2024

Our monthly GP activity for May 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,379
  • Face to Face Apppointments: 1,882

Incoming Calls:

  • Total Calls: 9,172
  • Average Wait: 3m 37s

Appointments Not Attended:

  • Not Attended: 153
  • Wasted Minutes: 2,010

Online Consultations:

  • Consultations Received: 440

Documents Processed:

  • Documents Actioned: 3,823

Prescriptions Processed:

  • Prescriptions Issued: 11,549

What We Do Each Month April 2024

Our monthly GP activity for April 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,286
  • Face to Face Apppointments: 1,832

Incoming Calls:

  • Total Calls: 8,985
  • Average Wait: 2m 54s

Appointments Not Attended:

  • Not Attended: 138
  • Wasted Minutes: 1,920

Online Consultations:

  • Consultations Received: 439

Documents Processed:

  • Documents Actioned: 2,105

Prescriptions Processed:

  • Prescriptions Issued: 11,656

What We Do Each Month March 2024

Our monthly GP activity for March 2024 regarding how our surgery was performing

Appointments:

  • Telephone Appointments: 1,307 
  • Face to Face Apppointments: 1,750

Incoming Calls:

  • Total Calls: 7,587
  • Average Wait: 2m 33s

Appointments Not Attended:

  • Not Attended: 112
  • Wasted Minutes: 1,535

Online Consultations:

  • Consultations Received: 375

Documents Processed:

  • Documents Actioned: 2,105

Prescriptions Processed:

  • Prescriptions Issued: 10,886
 

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